The bottom line

Concordia has to get thousands of seasonal agricultural workers to the right farm at the right time to harvest the UK’s fruit and vegerables. We created a platform that simplified business processes, centralised information, and enabled far more customer self-service. The net result has been that Concordia have been able to deliver better customer service with fewer resources – enabling them to compete more effectively in what has become a very competitive sector.

Key Business Benefits delivered

  • Dramatically reduced support requirements through giving customers access to their own data
  • Standardised processes across the organisation
  • Created central store of data that enables employees to work far more efficiently

Challenge

When we met the team from Concordia most of their processes were telephone and paper-based. Key information was scattered across the organisation - on standalone PCs or post-it notes, or in staff members’ heads. This made it a real challenge to co-ordinate 10,000+ seasonal workers on 200 farms effectively.

Solution

Datanauts worked with Concordia to web-enable core business processes and ensure all data was stored in a centrally. Once we had accurate and comprehensive cloud-based information we enabled Concordia’s network of farmers, overseas employment agents and workers to access the system – replacing emails and telephone calls with online self-service. This approach has dramatically cut the administration workload for UK staff and improved the level of service they can provide when more complex queries arise.

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