The short read

We helped Vet’s Klinic bring practice management software into the 21st century. We started with an iPad-based workflow for vets to enable them to create rich, multimedia clinical records. Then we revolutionised the customer experience, with Easyjet-style online booking and real-time updates from the operating theatre on the condition of their pet. All of which helped the new clinic become profitable in less than half the industry-average time.

Key Business Benefits delivered

  • Higher customer satisfaction
  • Better informed customers (leading to less support calls)
  • Better cashflow and scheduling (with pre-payment for appointments and a sliding price scale based on how busy the clinic is)
  • A dramatic reduction in no-shows

The back story

The challenge

Celebrity vet Joe Inglis came to Datanauts with a vision for a new type of vets practice – one managed completely online. The challenge was that no one had built a fully web-based Practice Management System (PMS) before, and plenty of other developers had told him it couldn’t be done. After meeting Joe and discussing the idea, we thought it was a great adea (and one that might just work).

The solution

The Datanauts team decamped to the Vet’s Klinic HQ in Swindon and spent 3 days with Joe and the team planning how a cloud-based vet practice should work. Just 6 months later we delivered a platform that runs every aspect of the business – from staff management and customer relations through to clinical records and bookings.

The new platform has enabled their surgery to sign up 8,800 owners (and 17,000 pets) in the first two years of operation. Customers love the innovative booking system that enables them to specify the time they want to come to the surgery and choose the staff member they want to see. Vet’s love the fact that their work flow is entirely iPad based, making it possible for them to spend more time with pets and less time doing paperwork.

I came to Datanauts with lots of ideas but no real understanding of how to implement them. Peter and Simon took my concept and worked with me to refine and simplify it before using their outstanding technical skills and experience to deliver a system that exceeded my most optimistic expectations. I would thoroughly recommend them to anyone looking to use web-based IT to improve their business performance.
Joe Inglis

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